Refunds & Returns
Thank you for shopping with Horti Club Nurseries. Because we sell live plants, we do not offer open returns. If something goes wrong with your order, message us on WhatsApp within 48 hours of delivery and we will review it case by case.
How to raise a concern
Contact us on WhatsApp (Faisalabad or Lahore numbers are on our Contact page) within 48 hours of receiving your order. Please send:
- Your order number
- Clear photos or a short video of the plant and packaging
- A short note about what happened
What we can look into
We typically review claims for:
- Plant arrived dead
- Wrong plant delivered
- Plant badly damaged in transit
What we may offer
There is no automatic refund. Depending on the case, we may offer a full refund, a replacement, or another fair solution. Outcomes are decided case by case after we review your photos and order details.
Return shipping
If a return is needed, return shipping is usually paid by the customer, unless we agree otherwise for that specific case.
Questions? Reach us on WhatsApp via the Contact page. We are here to help.